Returns Policy and Process

We go to great lengths to deliver products that thrill and delight, so within 30 days, New and Unused products purchased directly from www.horizonhobbyshop.com can be returned for Refund or Credit, under the guidelines and exclusions below. All returns must first be approved in advance and will be assigned a Return Authorization number, RA.

If purchasing from a site other than www.horizonhobbyshop.com, please refer to that site for applicable policies and contact information. Products purchased from a local hobby shop, online retailer, or third party must be returned to the original place of purchase.

Returned merchandise must be in new and unused condition and in its original packaging, complete with all parts, accessories, and materials.

Except for incorrectly shipped items, the customer is responsible for and must pay shipping charges for original and return shipments. When applicable, the customer is responsible for all brokerage fees, duties, and taxes associated with the service and shipment of the product.

Horizon Hobby is not responsible for damage or theft occurring once the package has been delivered.